Do you have a question? Please use the index below for answers to commonly asked questions. If you still have questions, contact us.
(Click the links below to find your help topic)
Retail Store Hours:
Monday / Friday - 9am - 8pm PST
Saturday / 10am - 6pm PST
Sunday / 11am - 5pm PST
Internet Customer Service Hours:
Monday - Friday / 9am - 5pm PST
Saturday / 10am - 4pm PST
In observance of the following holidays USOUTDOOR will be closed:
New Years Day
The Fourth of July
Once your order has shipped from our store, UPS will send you a tracking number with the email address you used when you placed your order.
Internet orders usually process within 1-2 business days.
About The U.S. Outdoor Store (Back to top)
USOUTDOOR.com is the internet division of the U.S. Outdoor Store.
US Outdoor has been serving the needs of snow, water and land sport enthusiasts of the Pacific Northwestern United States for more than 50 years. We specialize in men's and women's sportswear and equipment, outdoor clothing, surf clothes, snowboard clothing, skiwear and skate clothes. We are proud to offer free shipping and no sales tax on all orders over $40.00 from within the contiguous United States.
USOUTDOOR.com was established in 1996. In September of 2002, the 4th version of the online store launched as usoutdoor.com. Four years later brings us to the 10 year anniversary of our website and on the brink of the 50th anniversary of the US Outdoor Store. The 5th version of the online store launched October 2006. Today you can continue to find us online at either domain.
Expert Customer Service (Back to top)
Our customer service people are just like the rest of our staff, we use the equipment we sell. Maybe you have a 5 day backpacking trip and you want advice on a backpack you might need. Our team will give you detailed specs. and advice from experienced backpackers to help you decide. Let us know the type of terrain you will be skiing on and we can match you up with a great pair of skis that will make you very happy. Give us a call and try us out!
International Orders (Back to top)
International orders will be shipped via UPS Worldwide. The actual shipping charge is queried from the UPS Rate Servers and displayed, so you know the precise cost of your international shipping. Orders to Canada can not be shipped to a P.O. Box. Returns / Exchanges for international orders are subject to return shipping costs.
UPS calculates shipping cost according to its own parameters, however some times the actual size of your package may exceed those parameters incurring additional shipping costs, in that event we will contact you with any additional shipping costs.
Brands We Cannot Ship Internationally
Due to agreements USOUTDOOR.com has with the following manufacturers, we cannot ship these brands internationally as of this time:
** IMPORTANT! **
USOUTDOOR.com is not responsible for any import taxes applied by some countries on international orders. If you refuse to pay import or customs tax levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs you will not be entitled to any refund from the U.S. Outdoor Store or any of its affiliated partners.
Hawaii, Alaska & Puerto Rico Orders (Back to top)
Orders being shipped UPS to Hawaii, Alaska or Puerto Rico MUST be shipped either UPS 2-Day Air or UPS Next Day Air only. Ground service is provides by The United States Post Office.
APO, FPO & P.O. Boxes (Back to top)
Ship through US Postal Service - See chart below for shipping costs. We do not ship to P.O. Boxes in Canada.
Orders over $40.00 receive Free Shipping if shipped via UPS Ground to a physical address anywhere in the contiguous United States.
USOUTDOOR.com is located in Oregon, a no sales tax state. Therefore, no sales tax of any kind will ever be added to your order, no matter where you live.
UPS Ground Days-In-Transit Map
Below is a map of the United States that shows APPROXIMATELY how long it will take for an order shipped via UPS Ground to reach its destination.
In-Stock Policy (Back to top)
While we do our very best to ensure an accurate inventory for your shopping ease, unfortunately product does sell out. This usually happens when two or more customers order the same item at the same time, before our computer has a chance to update itself. If this happens to your order, you will be notified in a timely manner (usually the same or next day), and we will offer you suggestions on the closest thing available.
Partial Order Shipments (Back to top)
It is USOUTDOOR.com standard practice to ship partial orders. Customers will usually be notified on the same day that their partial order is to ship out.
Returns - Simple, Easy, and No Hassle Return Policy (Back to top)
If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.
If you need to download another copy of the return form please click here: Return Form
Please Note: If you have a possible warranty situation, do not send the product(s) back.
Send all eligible returns to:
The U.S. Outdoor Store
Security (Back to top)
Here at USOUTDOOR.com, the security of your personal information is paramount. Please take a moment and learn how USOUTDOOR.com protects you and your vital information through every step of the order process.
All credit card numbers are encrypted when the order is placed using 128-bit SSL encryption. You can see at which point the shopping cart encrypts your information by the little yellow padlock that appears in the lower right corner of your browser. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server.
Sizing Charts and Information (Back to top)
Although nothing can substitute for actually trying something on, the following charts and information can be used as a guideline to ensure that your purchase fits comfortably. Please note that these sizing charts do not apply to every manufacturer that we carry. Some manufacturers' sizing will be very different than others. These are only general guidelines.
Payment Options (Back to top)
The Billing Department at USOUTDOOR.com accepts Visa, MasterCard, American Express, Discover Card and Paypal.
Velcro Disclaimer (Back to top)
VELCRO®is a registered trademark of Velcro Industries B.V.
Questions? Call : 503-223-5937
Customer Service Hours: Monday - Friday / 9am - 4pm PST
Authorized Online Dealers Using 128-bit encryption to process your orders for over 10 years.